HSBC Global Resourcing
Bilingual Associate (Spanish – English)
(National Capital Reg – Quezon City)

Responsibilities:

* Receives customer calls in a call centre environment. Continuously provide high quality service to achieve maximum customer satisfaction within the specified Performance Level Agreements (PLA’s). Responsible for relationship building and account management while resolving customer inquiries in a professional manner. Takes ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution. Is responsible for achieving individual targets and/or sales goals whilst maintaining quality and compliance.

Requirements:

* Must be at least high school diploma holder and of legal working age (18 years old and above).
* Must be proficient in the English language/ language required by the process.
* Must be fluent in speaking Spanish.
* Open to working shifting schedules.
* Must be flexible, good in negotiating, and thrives in a team environment.
* Ability to work in a high-volume, fast-paced environment is required.
* Proficiency with personal computers and basic software packages and specialized applications.

HSBC Global Resourcing
5150 North Bridgeway Cor., NOrthgate Avenue, Northgate Cyberzone, Filinvest Corporate City, Alabang.
Tel: (02) 859-4377