LUZON – Quality Assurance Specialist
RESPONSIBILITIES:

* Responsible for monitoring agent sales activities against client specified policies and procedures
* Suggests improvements and project level through evaluations and reports to ensure client standards are maintained and/or exceeded

REQUIREMENTS:

* Candidate must possess a Bachelor’s/College Degree in any field
* At least 1 year experience in a customer service environment or related position
* At least 6 months experience specializing in call center Quality
* Call-master knowledge, data entry and proof reading skills
* Strong attention to detail
* Exemplary in adherence to all call handling processes and procedures
* Strong written and oral communication skills
* Must be willing to work in Bacoor.
* Applicants should be Filipino citizens or hold relevant residence status.
* Required language(s): English.

To apply online, visit www.HirePoint.com. The exclusive career gateway of TeleTech.

TeleTech Customer Care Management Phils., Inc.
Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634.