VISAYAS – Business Communications Specialist
RESPONSIBILITIES:

* Business Process Feedback Coordination:
* Responsible for coordination of front-end business process impact assessment on behalf of the center and skill sets housed within
* Responsible for analysis of end-user feedback to make recommendations on proposed process feasibility and implementation
* Assesses current process challenges and recommends solutions to corporate communications mgr. and the client for the betterment of the business and end user
* Interacts with client regularly to understand process changes and provide feedback on initiatives implemented within their CMC
* Provides leadership through process changes occurring within both client initiatives and at the site level
* Coordinates evaluation of agent informational resources
* Updates CLT on current and upcoming communication initiatives
* As requested by client, requests reinforcement and coaching to client process and initiatives
* CMC matrix manager of gap analysis list for client related issues
* Business Communications:
* Site level management of ALL methods and procedures communications on all process, product, and procedural changes Includes client and TeleTech initiated
* Primary communications interface and point of contact between the corporate office and all employees within the site supporting client project.
* Communications interface between TeleTech corporate and CMC Coordinates site communication plan and responsible for ensuring site compliance and consistency, with corporate communications plan
* Represents client related communications at CLT level
* May own and/or assist corporate on global initiatives, which may include Client Communication Initiatives, Process Enhancement Initiatives, Budget, Community or Corporate Initiated Events as directed by corporate office and/or CMC director
* Coordinates client requested focus group activity at center level
* Community & Recognition:
* Coordinates CMC efforts to effectively represent the TeleTech name through community relations, community fundraising, and other community related events
* Coordination of Rings of Recognition program in CMC
* Coordinates CLT involvement and assigns tasks accordingly
* Owns and manages CMC Rings of Recognition budget as allocated by corporate
* Oversees all CMC ROR spending (point of approval)

REQUIREMENTS:

* BA/BS or equivalent experience
* Supervisory / Leadership experience
* Project Specific Experience
* Strong technical & analytical aptitude
* Call center communications experience
* Business impact and process analyst experience
* Excellent presentation skills and be able to address large group audiences
* Proficient with all applications within the MS Office Suite
* Excellent written and verbal communication skills
* Strong technical writing skills
* Methods & Procedures documentation experience
* Budget, and event planning experience
* Contest and recognition program implementation and development
* Understanding of web programming language applications helpful
* Project management experience
* Must be willing to work in Bacolod
* Applicants should be Filipino citizens or hold relevant residence status.

TeleTech Customer Care Management Phils., Inc.
Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634.
Website: http://www.teletech.com