Learning Specialist
(National Capital Reg – Pasig City)

Responsibilities:

* Creates learning experiences that equip new and long-term associates to excel in their work environment through expert classroom instruction, on floor mentoring, and one-to-one skills coaching

* Modifies and presents training programs for representatives/agents

* Tracks and analyzes training programs by examining agent performance

* Recommends changes to the training programs

* Conducts training programs for representative/agents and first line supervisors on new product/services, selling skills, and/or system changes

* Participates in identifying programs needs, obtaining technical data, and scheduling programs

* Maintains training records

Requirements:

* Should at least 1 year work experience as a trainer in a fast-paced call center environment

* Solid understanding of training processes and practices for adults

* Excellent oral and written communication and listening skills

* Strong facilitation skills, problem solving skills, research and decision-making skills

* Solid understanding and use of computer basics (Windows, Excel, Work, Email and Internet)

* Organizational and time management skills
* Applicants should be Filipino citizens or hold relevant residence status.

Company Name :
Sitel Philippines Corporation
Industry :
Call Center / IT-Enabled Services / BPO
Location :
2/F Centerpoint Bldg, Garnet Rd. cor.,Julia Vargas Ave., Ortigas Center, Pasig City,Philippines 1600
Company Tel :
Manila:+63.2860-1111 Baguio:+6374.446.741
Company Fax :
634-5414
WebSite :

http://www.sitel.com