NCO is the industry leader in providing clients with successful business process outsourcing (BPO) solutions. Our outsourcing portfolio includes accounts receivable management, customer management services, and back office services for a diversified customer base. Since NCO’s inception in 1926, our goal has remained constant — to reduce client operating expenses, increase cash flow, and improve their customers’ experience. Our best-in-class, results-driven reputation, strong financial track record, and proven business model makes NCO the choice for BPO solutions.

To meet and surpass the growing and complex needs of our clients, NCO’s services support essential functions across key portions of the customer lifecycle, including acquisition, growth, care, resolution, and retention. NCO provides its services through Customer Lifecycle Management, a unique customer-driven model that delivers our optimal performance, leading-edge technology, proven efficiency, and exceptional quality.

NCO operates a global network of over 125 operations centers running on a centralized data platform with the flexibility to respond to a rapidly changing marketplace, and to scale operations to meet client specifications. Our clients are empowered to successfully address immediate business needs, while enabling long-term growth across the entire customer lifecycle.

Quality Supervisor – CLARK
RESPONSIBILITIES:

* Assist in recruiting, hiring and training of new Quality Specialist.
* Coach and develop Quality Specialist to ensure they perform their roles effectively and efficiently and are provided with adequate challenges to enhance job satisfaction.
* Ensure Quality Specialist receive appropriate training and support to achieve productivity, performance and accuracy standards in areas including call evaluation, calibration, reliability, internal Quality Specialist auditing, Quality Specialist training, and other areas as needed.
* Provide accurate, timely, and effective employee information and feedback
* Build solid productive relationships within department, Operations, and peers
* Facilitate Internal Calibrations.
* Communicate changes to Quality team.
* Comply with HR policies and procedures.
* Conduct and attend service training related to improving center Quality and overall performance.

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree , Post Graduate Diploma / Master’s Degree or Professional
* Excellent performance and attendance in current role
* Excellent time management skills
* Strong verbal / written communication skills
* Professional customer service skills & a positive attitude
* Attentive to detail
* Excellent organizational and interpersonal skills
* Demonstrated multi-tasking with ability to work in a fast-paced environment
* Ability to work independently as well as in a team
* Coaching experience highly desirable
* Must be available to work flexible hours to support hours of operation
* Must have successfully completed initial training.
* Must be detail oriented.
* Must possess strong written and verbal communication skills.
* Ability to type quickly.
* Must be committed to keeping information obtained through monitoring confident.
* Willing to work weekends (will still get two consecutive days off).

NCO
Eugenio Lopez Jr. Communications Center Mother Ignacia St., Quezon City —-.
Website: http://www.ncogroup.com