ACCOUNT MANAGER
(General Trias, Cavite)

Responsibilities:
1. Manage individual company account operation and performance of Customer Service team to Clearing Houses.
2. Manage individual company account needs/issues, on a daily basis, with Clearing Houses.
3. Handle escalated customer complaints/requests and ensure they are all resolved with high quality and customer satisfaction level.
4. Develop, implement and monitor company policies and procedures to assure each company meets the Regulatory and Inquiry necessary compliance.
5. Track and prepare weekly Regulatory and Inquiry reports on individual company status performance for management.
6. Provide practical advice and recommendations to clients and the company.
7. Manage all quantitative and qualitative individual company reporting and analysis
8. Timely delivery of projects/reports as per client’s (Individual Companies) request
9. Analysis of call center scripts for new additions / improvements to the program
10. Facilitate client (Individual companies) visits and tours – demonstrate knowledge and awareness of company’s business and the ability to present this to suit client needs
11. Respects the individual companies corporate culture
12. To be both accessible and approachable – responsive to client requests
13. Develops strong, positive relationship with relevant Clearing House contacts and cultivates relationships over time

Requirements:
Preferred Skills
1. Candidate must possess at least a Bachelor’s/College Degree in any field.
2. Minimum 1 year customer service/technical support experience.
3. Have high proficiency in verbal and written English communication to analyze, interpret and address customer and client needs.
4. Must be results driven and with positive working attitude.
5. Must have outgoing personality. Must develop knowledge in reporting (both written and oral) to management and clients and should be enthusiastic about building solid relationship with clients and do whatever it takes to get the job done.
6. Skill in working with people to providing an exceptional customer experience.
7. Has strong computer skills primarily in Excel and Word.
8. Should be capable of developing a successful motivation and leadership attitude.
9. Develop ability to coach call center operators to achieve desired results.
10. Develop the ability to make quick, accurate and appropriate decisions.

Desirable Skills
1. Ability to work with minimal guidance or supervision in a time critical environment.
2. Ability to be flexible and quickly adapt to changing business needs and processes.
3. Ability to motivate and mentor team, presenting new opportunities and challenges for additional development.
4. Skill in providing outstanding customer service through support of escalated customer issues.
5. Ability to defuse situations, get to the issue and solve the problem.
6. Skill in time management and multitasking.
7. Skill in providing constructive feedback to others.

Our Office:

MyService and Support Corp.
St. Vincent Bldg. 129 Gov. Drive,
Manggahan, Gen. Trias, Cavite

Please send your resume at erviea@myserviceandsupport.com
Or call our office at (046) 402-0947, 402-0948, manila line 68006506
Our website: www.myserviceandsupport.com