Helpdesk Manager and Team Leader
(National Capital Reg)

* For Help Desk Manager Candidate must possess at least a Bachelor’s/College Degree in Computer Science/Information Technology or equivalent.
* Required skill(s): troubleshooting, Help Desk skills, Windows OS.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably Assistant Manager / Managers specializing in IT/Computer – Network/System/Database Admin or equivalent.
* College degree in Computer Science or its equivalent.
* At least tow (3 to 4) years experience as Help desk/Service Desk in a BPO co.
* Hands-on experience in desk side troubleshooting.
* Solid understanding of the Windows operating system.
* At least 2 years of management experience, preferably with a help desk or customer support operation
* Able to work effectively both over the phone and in person with end
* users requiring assistance
* Excellent oral and written communication and interpersonal skills
* Customer-service orientation, high energy, helpful and positive Attitude.
* Demonstrated success working cross-functionally, and a collaborative work style
* Experience with trouble ticket systems
* Demonstrated ability to create clear, easy-to-understand documentation

* for the Team Leader must possess a Bachelor’s Degree
* Experienced team management
* 2 to 3 years handling a team
* 3 to 4 years Technical Support or Customer Support experience
* Keen and better understanding in a team
* Excellent oral and written communication and interpersonal skills
* Willing to be assigned in a shifting schedule
* Demonstrated success working cross-functionally, and a collaborative work style
* Experience with trouble ticket systems
* Demonstrated ability to create clear, easy-to-understand documentation

REQUIREMENTS:

* We are Looking for a Help Desk Manager and a Team Leader

* The help desk is the initial entry point for requests for technical
* Assistance. The help desk manager coordinates the activities of the help desk agents to make sure that all shifts are covered and that agents are properly handling tickets so that they can either be solved at the help desk level or escalated to the next level with information that helps describe the problems to be solved
* Coordinate dispatch and escalation of help desk tickets.
* Assess the effectiveness of each help desk agent and the team as a
* Whole Devise measures for improving the group’s operations, and work to improve the level of technical expertise of the members of the team.
* Address personnel issues as needed.
* Develop and refine policies and procedures for help desk operations on an ongoing basis.
* Collaborate with the IT Manager on these duties and responsibilities

For Interested Applicants please send us your resume at jonah.dunca@yahoo.com please indicate your position applying as the subject or please call us at 8566423 or send us a message at 09178817229 look for Mr.Jonah

John Clements Consultants, Inc.
Level 12-B LKG Tower 1608 Ayala Ave. Makati City 1200.
Website: http://www.johnclements.com/