Operations Manager – Bacolod City
(Western Visayas – Bacolod City)

RESPONSIBILITIES:
This position is responsible for coaching and supporting Team Supervisors in a Service Center/Operations environment. This position is also responsible for ensuring client service levels and budgets are met on a consistent basis. It demands a high degree of adaptability and flexibility in a fast paced, rapidly changing environment.

* Analyzes performance results and implement department improvements. Maintains all Client Service Level Agreements
* Plans for upcoming organizational needs and implement strategies in a proactive manner.
* Ensures department operates efficiently according to client and company measures.
* Maintains understanding of client specific training.
* Works with support departments to ensure staffing strategies are effectively
* Maximizes revenue generated efficiency. Supports long and short term financial projections. Responsible for expense management.
* Supports the data collection for billing process, including ISRS, billable/non-billable hours.
* Selects, trains, develops, and manages performance of professional and non-exempt direct reports; provides prompt and objective coaching and counseling; and coordinates, plans, and assignswork for staff in accordance with the organization’s policies and applicable legal requirements.

REQUIREMENTS:

* Bachelor’s degree in related field from a four-year college or university or equivalent combination of education and experience.
* Proficiency with various software applications such as Microsoft Word and Excel.
* Ability to guide individuals toward goal achievement using negotiation, teamwork/collaboration, motivation and staff development skills including the ability to act as a role model within the organization.
* Excellent ability to demonstrate innovation and good judgment/problem solving skills when making decisions.
* Strong ability to coach, develop action plans, which maximize performance, and provide effective feedback.
* Proven ability to analyze and improve work processes and policies.
* Work well under pressure, professional demeanor, and strong communication skills (verbal & written). Financial analysis and budgetary skills.
* Six to eight years related experience or equivalent combination of education and experience.

Company Name :
Convergys Corporation
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company
Location :
Convergys 1 Building 6796 Ayala Ave. cor. Salcedo St. Legaspi Village Makati City 1200
Company Tel :
5555284