Service Desk Manager
(National Capital Reg – The Fort, Taguig)

* Provide excellent IT service delivery as evidenced in CSAT and attainment of operational metrics as per agreed service level agreement
* Serve as a Single Point of Contact for any IT-related concerns and/or request to the end-users
* Receive and record all calls from end-users to internal ticketing system or client-provided ticketing system
* Provide initial assessment of all incidents and make an attempt to do first call resolution, escalate to 2nd level support based on agreed service level agreement
* Maintain ownership of all incidents and service requests within the context of service level agreement

* Candidate must possess at least a Bachelor’s/College Degree , Computer Science/Information Technology, MIS  or equivalent.
* Required skill(s): knowledge in MIS or similar program, experience in call center industry, good communication and interpersonal skills, customer oriented, assertive, knowledge in TCP/IP, Windows XP, Windows Vista, Windows 7, AVAYA
* At least 6 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in The Fort,Taguig and shifting schedule
* Preferably Assistant Manager / Managers specializing in Technical & Helpdesk Support or equivalent.
* 2 Full-Time positions available.

DIVERSIFIED TECHNOLOGY SYSTEMS, INC. (DTSI)
39F PBCom Tower, 6795 Ayala Avenue, Makati City 1226