JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity. A component of the Dow Jones Industrial Average, JPMorgan Chase serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan, Chase and WaMu brands.

Risk Ops Manager
RESPONSIBILITIES:
The Risk Operations Manager will concentrate on financial and strategic initiatives in the Deposit Risk Operations/Loss Claims Management (LCM) Call Center. LCM, located in Columbus, Dallas & Manila, handles 2 million incoming calls annually from customers reporting fraudulent, unauthorized or unrecognized transactions on their checking account. This team also initiates, analyzes and resolves customer claims with the goal of preventing loss to the customer and to Chase.
Develop a keen understanding of business including customer and loss impacts.

Lead budget and forecasting initiatives.
Interact with Workforce Scheduling Team and prepare monthly headcount trending/forecasting. Ensure capacity plan is optimized.
Complete scorecard metrics/reporting and establish criteria to measure department success.
Conduct business case reviews related to system and other financial initiatives.
Complete various ad hoc management financial and project reports

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree , any field.
* Required language(s):
* At least 3 year(s) of working experience in the related field is required for this position.
* Preferably Assistant Manager / Managers specializing in Customer Service or equivalent.
* Full-Time positions available.
* Leadership and accountability for mid-size team of employees, including managers, supervisors, support staff and claim advisors.
* Work closely with senior management to establish and lead the strategic direction of the claim processing business and assist in organization-wide plans.
* Directly accountable for dept. level performance including key service/performance metrics, staffing models, financials, productivity and customer/employee satisfaction.
* Leadership and participation in cross-site functions and projects.

Company Name :
JPMorgan Chase & Co.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
7/F Net Quad Bldg., 4th Ave. Corner 30th St., Fort Bonifacio, Global City Taguig City -
WebSite :

http://www.jpmorgan.com