Customer Service Representative
RESPONSIBILITIES:

* Services internal and external clients across all lines of business via inbound and outbound telephone, fax, and email contact on depository and all Treasury products and services

* Assumes accountability for client satisfaction through ownership of problem, product knowledge, and ensuring timely and accurate follow-up

REQUIREMENTS:

* Strong computer skills is essential

* Field and resolve incoming inquiries/requests across all Treasury Services Core Cash products and services for clients

* Take ownership of client problems; clarifies client issues/objections; appropriately escalates issues for assistance

* Ensure that time-sensitive transactions, problem resolutions, and non-standard instructions are handled in a manner that complies with bank and department policies and procedures

* Understands department and individual key performance measurements and goals

* Maintains client interaction records by consistently capturing data on the call tracking system

* Excellent spoken and written communication skills in English

PREFERRED SKILLS and EXPERIENCE:

* At least one year call center experience or one to three years of proven customer service experience in banking is required

* Excellent communication skills (verbal and written) with an emphasis on banking terminology

* Demonstrated listening skills and ability to use probing questions

* Ability to work in a fast paced environment and an adaptability to change

* Strong problem solving and decision making skills

* Exhibits ability to work effectively in a team environment

* Must be PC literate with proficiency in W/MS Windows

* Multi-lingual is a plus (Spanish)

Company Name :
JPMorgan Chase & Co.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
7/F Net Quad Bldg., 4th Ave. Corner 30th St., Fort Bonifacio, Global City Taguig City -
WebSite :

http://www.jpmorgan.com