Team Manager – Collections (Fort)
RESPONSIBILITIES:

* Providing positive, consistent, fair and committed leadership to the team
* Actively pursuing a team environment focused on the achievement of the project’s high quality standards and high performance goals.
* Recognizing their team’s deficiencies and developing action plans to overcome them.
* Meeting monitoring goals and completing related reports
* Providing effective feedback and coaching to the agents
* Recommending innovative suggestions on incentive programs to motivate floor staff
* Providing coverage on the floor as directed
* Other duties and projects as required.

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree in Business Studies/Administration/Management, Finance/Accountancy/Banking, Commerce or equivalent.
* Management and/or call center experience preferred
* 2+ years related experience and/or training; or equivalent combination of education and experience
* Experience in budget, forecasts and expense management desired
* Assertive self starter who can work independently, yet function in a team environment
* Excellent organization, planning, time management, and analytical and investigative skills.
* Excellent verbal and written communication skills.
* Strong team building, interpersonal, communication, and motivational skills
* Ability to lead and supervise in a fast paced, rapidly changing environment while managing multiple priorities
* Ability to manage a diverse workforce
* Applicants should be Filipino citizens or hold relevant residence status.
* Willing to work in Fort Bonifacio, Taguig
* Can start immediately

Company Name :
NCO Group (RMH Teleservices Asia Pacific, Inc.)
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
Eugenio Lopez Jr. Communications Center Mother Ignacia St., Quezon City —-
WebSite :

http://www.ncogroup.com