Dell Perot Systems Corporation is a global provider of innovative solutions and capabilities to clients worldwide. Achieving your vision might require an IT upgrade, a call center, a plan to enter new markets, a Web portal, or a complete business or process transformation. Dell has the deep industry expertise and a portfolio of interrelated consulting, business process, application, and infrastructure services, necessary to create innovative solutions that achieve and sustain measurable results.

QUALITY ANALYST (Pioneer Outbound Collections Account)
(National Capital Reg – Eastwood, Libis, Quezon City)

Responsibilities:

* Perform Quality Control of day’s calls conducted.
* Document observations and provide feedback to improve areas of opportunity.
* Maintain the agreed level of quality in client operations.
* Continuously provide information, analysis and trends to the Team Leaders and Account Manager for meeting client’s expectation.

Requirements:

* College Graduate
* At least 2-3 years Quality Analyst experience in an Outbound Collections or Outbound Sales Account
* Excellent listening skills
* Strong verbal and written English communication skills
* Keen attention to details
* Objectivity is a must
* Can work on an early morning shift (2am or 3am)
* With US Visa an advantage
* Willing to work in Eastwood, Libis, Quezon City

Dell Perot Systems Corporation
22nd Floor Tower II The Enterprise Center Ayala Avenue cor. Paseo De Roxas, Makati City 1226.
Website: http://www.dell.com/perotsystems