Transcom Asia Philippines
Workforce Real Time Analyst/Coordinator
(National Capital Reg – Pasig City)

Responsibilities:

* The successful incumbent will monitor inbound call volumes, forecast intra-day staffing requirements and recommend inbound staffing adjustments.
* In addition, you will monitor real-time outbound staffing by campaign and compare to objectives, monitor floor activity to ensure maximum productivity, schedule adherence and minimize post-call time.
* You will be in constant contact with the Real Time Coordinators to communicate real time changes or modifications to be made.
* You will also need to review previous day reports to see if schedules are working efficiently and to detect any inconsistencies.
* In this role, you will report directly to the Resource Supervisor.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree , Required language(s): English.
* At least 1 year(s) of working experience in the Call Center Workforce field is required for this position.
* Applicants must be willing to work in Pasig City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably 1-4 Yrs Experienced Employees.
* Full-Time positions available.

Transcom Asia
4th flr. Transcom Center (across Tiendesitas), Las Fiestas Road, Frontera Verde Compound,Pasig City
National Capital Reg 1600
Telephone: 702-2400 Loc 38112/38115 or 702-2447
email: hrmnl@nucomm.net