Global IT Operations Director
(National Capital Reg)

Requirements:

* Bachelor’s degree in Computer Science or equivalent experience within area related to job function
* Minimum of five (5) years experience in the information technology field
* Minimum of five (5) years experience in staff management in multi-system environment
* Minimum of three (3) to five (5) years experience in Help Desk and/or NOC management or related technical environment
* PC, Application, Network, and Telephony Troubleshooting experience

Thorough knowledge of:
• MS Office Suite (Word, Outlook, Excel, PowerPoint, Project)
• Windows basic principles, theories, and concepts
• Unix/Linux basic principles, theories, and concepts

Thorough knowledge and experience with:
• Windows 2000/2003 Active Directory domain administration
• Cisco environment, including Core Routers and Ethernet Switches

Advanced knowledge and/or experience with:
• Data communications protocols and diagnostic tools (FTP, TCP/IP, telnet, ping, trace route)

Knowledge and/or experience with:
• Data communications devices (switches, hubs, routers, firewalls)
• Telecom technologies (Avaya Definity G3 PBX, Conversant VRU and Intuity Audix voice mail systems)
• Unix/Linux domain administration
• Call center applications (CRM, CMS, Kronos, Remedy)

Experience with:
• Report creation applications (Crystal Reports, SQR, Oracle Reports, Analytics)
• Batch scheduling technology
• Report Creation Integration (CTI) in a call center environment (Avaya)
• Project management
• Resource management and managing effective training programs

* High analytical skills
* Excellent written and verbal skills
* Excellent customer service skills
* Ability to work within a 24×7 support structure, holidays and rotating on-call duties
* Willing to go to the USA Headquarters for training for 2 months
* Willing to go on a 2 week annual trip to the USA Headquarters

TeleDevelopment Services, Inc. 35 – 36th flr. Robinson Equitable Tower,, ADB Ave. Ortigas Center, Pasig City, National Capital Reg 1600 Telephone: 6318230 Fax: 6367626