Sitel Philippines Corporation

Sitel is a global Business Process Outsourcing (BPO) leader. The company meets clients’ customer care and transaction processing needs through 60,000 associates in 67 countries. Sitel provides world-class solutions from on-shore, nearshore and offshore locations across 155+ facilities throughout North America, South America, EMEA and Asia Pacific. The company’s award-winning services provide clients with the strategic insight, scale and diversity of offerings to ensure the best return on their customer investment. The company is privately held and majority owned by Canadian diversified company, Onex Corporation. For more information, please visit www.sitel.com.

Full-time associates enjoy a competitive compensation package that includes:

* Competitive Salary package with non-taxable allowances.
* Above-industry standard night differential.
* Medical, dental and optical coverage, plus medicine allowances that also covers qualified dependents.
* Life insurance.
* Above par vacation and sick leaves entitlements, retirement and bereavement benefits.
* Account-based premiums, incentives and allowances based on performance and attendance.

Customer Service Representatives
(National Capital Reg)

Responsibilities:

* Dealing with all calls politely, courteously, professionally & assertively
* Understanding the customers needs through effective listening and questionings skills
* Matching customers needs to Clients’ products and services
* Using negotiation and influencing skills to overcome objections and gain the customers’ buy-in
* Communicating relevant information to internal and external customers and sharing learning with colleagues
* Adhering to agreed processes, meeting required work standards, targets and objectives

Requirements:

* At least 18 years old and above
* Should be able  to communicate in English
* Excellent customer service skills
* Fresh graduates/Entry level applicants are encouraged to apply
* 50 Full-Time positions available
* Applicants should be Filipino citizens or hold relevant residence status
* Positive, driven, and should be a team-player
* Passionate, energetic and enthusiastic

Sitel Talent Acquisition and Resource Hub (STAR Hub)
2nd Floor Centerpoint Building
Julia Vargas Avenue cor. Garnet Road, Ortigas Center
Pasig City 1600
Tel.: 860-1111
Fax: 634-5414

S.T.A.R. Hub Schedule
Mondays to Fridays
9:00 am to 6:00 pm
Walk-in applications are encouraged.

Got a Sitel Career Question? Ask OCA (Online Career Assistant)!
Yahoo Messenger: siteljobs@yahoo.com
9:00am-6:00 pm
Mondays to Fridays