Call Center Jobs in Ortigas
Mandarin Speaking Customer Service Associates (for pooling)
(National Capital Reg – Ortigas, Pasig City)

* Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
* Listen attentively to customer needs and concerns; demonstrate empathy.
* Clarify customer requirements; probe for and confirm understanding of requirements or problem.
* Meet customer requirements through first contact resolution.
* Confirm customer understanding of the solution and provide additional customer education as needed.
* Prepare complete and accurate work and update customer file.
* Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.
* Effectively transfer misdirected customer requests to an appropriate party.
* Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
* Participate in activities designed to improve customer satisfaction and business performance.
* Place and/or receive customer inquiries that may require deviation from a
* script or sales flow process.
* Provide answers and/or advice to customers based on their particular requirements and customer profile.
* Update customer records.
* Troubleshoot, research and analyze customer problems with installation, billing, service upgrades/downgrades and disconnects.
* Conduct needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs.
* Maintain broad knowledge of products, pricing, promotions, procedures, and other important issues through management communications, meetings, client focus groups, and formal training.

REQUIREMENTS:

* Knowledge of basic computer operations.
* Willingness to rotate shifts, as needed.
* Ability to learn.
* Courteous with strong customer service orientation.
* Dependable with proficient attention to detail.
* Good listening and responding skills.
* Possess a drive to achieve as well as insight into self and others.
* Good sales skills with the ability to be flexible.

WALK-IN APPLICANTS ARE IMMEDIATELY PROCESSED.
Convergys Corporation
Ortigas: 29th flr., Robinsons Equitable Tower, ADB Ave., Ortigas Center, Pasig City.
(Located behind Robinsons Galleria)