Cognizant (NASDAQ: CTSH) is a global IT services and business process outsourcing solutions provider headquartered in Teaneck, N.J. Cognizant was founded in 1994 as an IT development and maintenance services arm of The Dun & Bradstreet Corporation. The company was spun off as an independent organization two years later. Since 1996, Cognizant has worked closely with large organizations to help them build stronger, more efficient, and more agile businesses. By leveraging highly flexible business processes, a seamless global delivery network and deep domain expertise, Cognizant delivers a better “return on outsourcing.” Cognizant was one of the first India-centric IT services companies to organize around key industry verticals and horizontals. This enables Cognizant to establish extremely close partnerships that foster continuous operational improvements and better bottom-line results for clients. From its founding, Cognizant was built with a global mindset. With headquarters in the U.S. and a rapidly expanding delivery footprint which extends from India and China to Europe, North and South America, and the Middle East, Cognizant has the geographic presence and mix of onsite and offshore resources to be the preferred global services partner across industry. Because clients see globalization as a key element to their success, our “born global” heritage is viewed as a significant market advantage.

Key Highlights
• Unique blend of onsite/offshore resources of over 68,000 passionate professionals
• Strong relationships with 570 active customers worldwide; 46 of Fortune 100
• Enhanced domain focus through subverticalization
• More than 90% of annual revenue from existing clients
• Proactive solutions offerings for improving operational efficiency, complying with industry regulations, and improving customer service levels
• Recognized as a Leader

We are gratified that our passion for building stronger businesses is consistently recognized by independent sources and clients.

Recent accolades include:
• Ranked among Fortune’s list of “The World’s Supercharged Performers” (August 2009)
• Climbed 143 places to 716 on Fortune 1000 (April 2009)
• Climbed 233 places to 1369 on Forbes 2000 (April 2009)
• Named to Business Week 50 Top Performing U.S. Companies (April 2009)
• Named to Fortune magazine’s World’s Most Admired Companies list (March 2009)

The greatest tributes by far are those we get from our customers, who choose to partner with Cognizant and entrust us with critical aspects of their businesses. Global 2000 clients select Cognizant because our passion and professionalism provides strong competitive advantage in their “race for the future.” It’s a race we are passionate about helping clients win. At Cognizant, we are proud to have built a culture attuned to anticipating and understanding our clients’ needs, and then working in close partnership with them to make their businesses stronger — more productive, more profitable, more capable of capturing market opportunities — and thus more valuable. Our unique Two-in-a-Box™ client-relationship model offers greater customer intimacy, speed of delivery, local decision-making, and responsiveness, which has helped Cognizant build deep, fast-growing partnerships with clients. This model combines technical and account management teams located onsite at the customer location and offshore at dedicated development centers located in India and around the world. By working closely with our clients’ leadership teams, we gain better insights for providing the best possible IT-enabled solutions to their business challenges.

Service Desk Analyst – L1
(National Capital Reg – Taguig City)

Responsibilities:
1. Receiving end user calls

2. Provide first level resolutions
3. Ticket creation/Categorization / Prioritization
4. Ticket escalation to respective Support Group
5. Incident resolution and recovery
6. Ticket Closure.

Requirements:

Skills
1. Knowledge/exposure on ticketing tools like Remedy, Siebel, Clarify, CA helpdesk, VNC, ControlF1, Dame Ware, Net meeting, Microsoft Share point etc

2. Good communication skills and customer management experience
3. Work experience with clients outside India or in onsite roles.
4. Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision
5. Willing to work in 24×7 environment
6. Troubleshooting skills on desktop and shrink-wrapped applications(MS office, Adobe etc)
7. Troubleshooting skills on VPN connectivity, dial up , wireless routers
8. Knowledge on active directory, domain controllers etc
9. Exposure to password reset tools
10. Troubleshooting experience using remote control tools
11. Trouble shooting skills and experience in handling Exchange (outlook)/Lotus Notes environment.

Qualifications

* Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree , Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
* At least 1 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Taguig City.
* Preferably 1-4 Yrs Experienced Employees specializing in Technical & Helpdesk Support or equivalent.
* 100 Full-Time positions available.

Walk-in Venue:
Cognizant Technology Solutions Philippines Inc
One World Square Building, Unit A, Mckinley Hill, Fort Bonifacio, Taguig City, Philippines – 1634