Head of Corporate Communications
(National Capital Reg – Muntinlupa City)

Responsibilities:

Impact on the Business

• To perpetuate key corporate messages across employee target groups.
• Support the implementation of Business goals through communication plans
• Responsible for the execution of corporate campaigns and initiatives for the location.
• Alignment of Brand and messaging
• Ownership for the content and effective utilisation and execution of channel communication for the location. ( Print, Newsletters, e-magazines, online employee communication, intranet, web tools etc )
• Ownership of the brand and ensure adherence to guidelines

Customers / Stakeholders
• Participation and reach of key messages to all stakeholders through effective channel communication maintaining desired standards and quality
• Execute corporate campaigns for the location in concurrence with established Standard Levels of Agreement.
• Effective relationship management of Centre Heads and Centre of Excellence Heads for the location.
• Communicate and implement service level agreements with customers.
• Implement Centre of Excellence Communication plan in concurrence with the Head of Business Communication

Leadership & Teamwork
• To be an active leader and member of the Communications leadership team, contributing to the realization of GSD’s strategy, goals, and objectives
• Effectively lead a team of high-potential individuals for the location.
• Ensure effective delivery / implementation of planned initiatives, completing deliverables.
• Create a meritocratic culture, rewarding high performers and provide training and development opportunities for team members
• Provide effective counsel and guidance for the Centre Head in local implementation and Crisis Communication.
• Work closely with Business Communication team for Centres of Excellence communication

Operational Effectiveness & Control
• To provide best-in-class services to all stakeholder groups upholding the HSBC brand experience at all times
• Monitor and track service centre deliverables
• Perform regular audits to ensure message and delivery consistency for the location.
• Ensure adherence to Brand guidelines
• Effective cost management of the Service Centre P&L
• Ownership of the Service Centre Balance Score Card
• Responsible for reporting and timely MI

Requirements:

* Minimum of 6 years’ experience in a Communications role, preferably with a global brand
* Proven expertise of strong account management/ project managmenet skills working in an agency set-up for client servicing.
* Ability to work in a cross functional team, exceptional stakeholder management and influencing skills
* Proven knowledge and experience of Internal communications, Events and Channel Communication ( Print, Online & Web Communication ) and vendor management.
* Excellent communication skills, both oral and written with Excellent presentation skills
* Experience of working in an agency set-up
* Proven expertise of working in a cross functional team with expereience of working in multiple locations and geographies
* Strong leadership and management skills with the proven ability to work in a highly complex matrix environment with exceptional stakeholder management and influencing skills
* Strong knowledge of Internal communications, Channel communication, Business communication and Events with knowledge of Externl Communication and Marketing.
* Degree in Communication Arts, Marketing, Journalism, and the like or a Post-graduate degree in Management, Communications
* Excellent communication skills, both oral and written with Excellent presentation skills and proper use of influencing techniques
* Should be mobile at the time of recruting and for future projects

Company Name :
HSBC Electronic Data Processing (Philippines) Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
2/F 5150 North Bridgeway, Northgate Cyberzone Filinvest Corporate City, Alabang Muntinlupa City -
WebSite :

http://www.hsbc.com