Process Improvement / Quality Manager
(National Capital Reg – Muntinlupa City)

Responsibilities:

*1. Establish & Drive Lean Six Sigma program as an integral part of the daily business.

2. Develop goals, objectives and plans for Lean Six Sigma and provide innovative leadership driving quality performance within the business.

3. Direct the improvement in the various processes, recognize the need for changes, and initiate appropriate improvement actions. Ensure the use of problem-solving and root-cause analysis where necessary and also be responsible for compliance of the Service Level Agreements (SLAs).

4. Identify Process Improvement opportunities; implement action plans to enhance operating effectiveness while reducing total costs and increasing the productivity gains.

5. Deploy Six Sigma Infrastructure Processes on the shop floor. Monitor and audit the deployed processes for effectiveness and efficacy.

6. Responsible for the Visual Management of dashboards and metrics of their respective shop floors.

7. Supporting key stakeholders (like, Operations, BD etc.) creating/building case studies which have driven business impact.

8. Coach and mentor greenbelts.

9. Provide effective selection, assignment, motivation, development, performance management and recognition of employees.

10. Be the cultural change agent for Lean Six Sigma.

Requirements:

* Candidate must be at least Six Sigma Blackbelt trained and tested ( Blackbelt certification would be an advantage).

* At least 5 year(s) of working experience in the BPO/KPO industry in a Quality / Process Improvement  or Six Sigma role.

* Applicants must be willing to work in Muntinlupa City.

www.genpact.com

Genpact Services LLC
Website: http://www.genpact.com
Company Address: 5/F Genpact Bldg, 3650 Dotcom Drive, Northgate Cyberzone, Filinvest Corporate City, Alabang Muntinlu
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Public Limited Company, Foreign Based Company