One World Learning Center

Competitive Edge

One World Learning Center’s competitive edge is the understanding of our Global clients’ need surrounding CSAT, churn, and attrition. All principals are customer service advocates who understand the expectations of our Global clients. Each of the principals has worked on the client-side of Learning and Operations within customer service organizations and has driven positive uplift on people.

Why do you need to choose us?

We will provide our clients a strong understanding of their client’s needs as it relates to Global side perspectives.

1. We hired US trainers who had experience in merging gaps between western consumers and the Philippines.

2. We value the importance of providing quality agents

Truth about BPO’s: Tough Road Ahead!

The main problem in the BPO industry is the gap between the agent and customer. This gap, whether by communication, culture, or interest hinders the necessary connection that an agent needs to carry out the task at hand.

You’ve heard the horror stories that this gap leads to – low performance ratings, work related stress, and ultimately, discharge from the company. It’s a waste of effort, emotion, and time, and it’s definitely something you don’t want to experience for yourself.

Shoes that Fit the Job, and more importantly, YOU

OWL’s mission is to prevent the earlier said scenario. Agents are trained to step in the western client’s shoes through internationally certified high-calibre BPO standards in both instruction and facilities. By being a part of our program, you will gain deeper understanding, strategic advantage, and appreciation for your job, allowing career opportunities to come to you faster and easier! Best of all, we offer this to you for FREE!

OWL’s team of young, driven, highspirited, and dynamic professionals will ensure that your OWL experience would be a truly fun one! We maintain creativity, interaction, and innovation as fundamental principles of our company

Communications Trainer
(National Capital Reg)

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree in any field.
* Required skill(s): Microsoft Office Proficient, TESDA.
* At least 2 year(s) of working experience in the related field is required for this position.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably 1-4 Yrs Experienced Employees specializing in Training & Development or equivalent. Job role in Training & Development or equivalent.
* 1 Full-Time position available.
* Required Experience
* Facilitated communication skills training
* Facilitated Soft Skills training
* Facilitate workshops, leadership, project and program management
* Exposure to call center operations management
* A team player and willing to work flexible hours
* Voice and accent neutralization training
* American Culture training
* Developed training curriculum
* Training gap analysis
* Minimal travel required
* Strong leadership skills
* Confident
* At least 2-3 years training experience

for more information please visit our website www.oneworldlc.com.
21st floor, Robinsons Cybergate Tower 3 Pioneer St., Mandaluyong City

Company Name :
One World Learning Center
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
21st Flr cybergate 3 Pioneer St. Mandaluyong City 1100
WebSite :

http://oneworldlc.ph/index.php