eTelecare is one of the Philippine’s largest contact centers, with 7 sites, and over 4,000 employees in this country alone. eTelecare has grown from a small outsourcing startup with one site and 500 employees, to one of the world’s leading customer contact center providers.

In the Philippines, eTelecare Global Solutions only recruits the top graduates of the country’s leading universities and technical schools. Our new employees receive extensive instruction on call center skills, including American culture and idioms, sales techniques and customer service, before they train on client programs. As a result, our employees are capable of handling even the most complex programs and most demanding customers.

With superior service, and dramatic growth, eTelecare is where careers take off.

SALES TRAINING SPECIALIST
(National Capital Reg – Makati, Alabang)
RESPONSIBILITIES:

* Deliver New Hire, Progression and Enhancement training on all aspects of client projects, including soft skills and technical skills for a customer service account
* Supervise agents while in their training period.
* Develop non-classroom communication and training materials
* Coordinate New Hire, Progression & Enhancement Training activity
* Assess individual and class performance
* Participate in minor client interaction (include effective curriculum feedback and client visits)
* Perform other related duties and assignments as required and as assigned by supervisor or manager.

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree in any field.
* Preferably 1-2 Yrs Experienced Employees specializing in Training & Development or equivalent.
* Applicants must be willing to work in Makati AND Alabang.
* Previous Sales Training experience in call center or related industry
* Excellent computer skills, especially with Microsoft Office products to include: Word, Excel, PowerPoint
* Excellent oral and written communication skills
* Demonstrated ability in classroom leadership, classroom management, classroom organization.
* Understanding of Learning Principles
* Must be able to work a flexible schedule
* May need to work nights, 3rd shift, and / or weekends for extended periods
* Through demonstrated individual performance, promotes the highest standards of ethical and professional conduct in dealing with employees, vendors, customers and the community
* Some travel may be required between call centers and/or client site visits
* Applicants should be Filipino citizens or hold relevant residence status.

eTelecare Global Solutions Inc.
2nd Floor Annex@Shaw Bldg Shaw Blvd. Mandaluyong 1000.
Website: http://www.etelecare.com