A global shared support services affiliate of one of the world’s leading law firms.

DSM Manila LLC provides administrative, financial services and information technology support to White & Case offices worldwide.
NOC MESSAGING INFRASTRUCTURE ENGINEER
(National Capital Reg – Enterprise Tower Ayala Avenue Corner Paseo De Roxas, Makati City.)

Responsibilities:

* a) INCIDENT MANAGEMENT RESPONSIBILITIES:

* • Acts as 2nd-level support or escalation Point-of-Contact for the Tier 1 NOC Engineer for incidents related to MS-Exchange Mail Systems;
* • Will be responsible for trouble-shooting incidents related to the company’s MS-Exchange system;
* • Provides technical documentation to changes and resolutions made during the incident;
* • Submits a Root-Cause Analysis (RCA) Report for stakeholders and/or Service owners detailing immediate and long-term plans to prevent the same incident from re-occurrence.

* b) SYSTEMS ADMINISTRATION & MONITORING RESPONSIBILITIES:

* • Performs periodic analysis of MS-Exchange servers using the monitoring tool and will be responsible to recommend upgrades and optimization projects to improve systems performance and availability;
* • Will be responsible to test and apply Exchange server patches;
* • Configures and performs periodic back-up of MS-Exchange server data;
* • Performs periodic checks to ensure the MS-Exchange back-up can be restored properly;
* • With guidance from Global IT Team, applies specific email policy settings for users based on company-established email guidelines;
* • Ensure that the Exchange servers are secure and properly configured against possible security loopholes;
* • In coordination with the Global Infra Team, will apply configuration changes – e.g. fix, patches, IP transfer, etc. – to the MS-Exchange server;
* • Will perform day-to-day monitoring of MS-Exchange;
* • Will be responsible for configuring MS-Exchange monitoring tools to enable pro-active management of the network;
* • Will be responsible to train Tier 1 Engineers on how to use and read the data coming from the monitoring tools;

* c) CONFIGURATION MANAGEMENT

* • Maintains and updates the Configuration Document pertaining to the MS-Exchange setup in the data centers;
* • Conducts testing for configuration changes prior to deployment;

* QUALIFICATIONS:

* • At least 4 years experience in managing and performing administration of MS-Exchange servers; MCSE certification or equivalent certification in Ms-Exchange Admin will be added advantage;
* • Must have deep working knowledge in using monitoring tools – e.g. Compaq Insight Manager and the like;
* • Flexible and able to work or be on-call 24×7;
* • Quick learner and self-starter

Requirements:

* Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree or Professional License (Passed Board/Bar/Professional License Exam) in Engineering (Computer/Telecommunication) or equivalent.
* Required skill(s): MS Exchange server, Cisco IP Call Manager, System Administration.
* Preferred skill(s): MCSE.
* Required language(s): Filipino, English
* At least 4 year(s) of working experience in the related field is required for this position.
* Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in IT/Computer – Network/System/Database Admin or equivalent. Job role in System Administrator or Infrastructure Security.
* 1 Full-Time positions available.
* Applicants should be Filipino citizens or hold relevant residence status.

You may also send your resumes to mmaquiling@whitecase.com

Company Name :
DSM Manila
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
26/F The Enterprise Tower II Paseo de Roxas Makati -