Convergys Corporation (NYSE: CVG) is a global leader in relationship management providing customer care, human resources, and billing services. We help our clients make smarter decisions about how to add value from their customer and employee relationships. We offer a “high-tech, human-touch” approach that combines skilled customer service representatives with advanced customer and information management technologies. This approach has made us a global leader for 25 years.

Headquartered in Cincinnati, Ohio, Convergys employs nearly 75,000 employees who serve clients in over 70 countries, speaking more than 35 languages, from 79 sites across the globe. We have been named a Fortune Most Admired company for seven consecutive years, and more than half of the top 50 Fortune 500 companies are Convergys clients.

Here in the Philippines, from a single contact center in Manila, which opened in 2003, Convergys now has eight contact center facilities in the Philippines – six located throughout Metro Manila, two in Cebu City, and our ninth centre, in Bacolod City. We employed approximately 12,000 Filipinos since we started operations and we are continuously looking for more talented people to join our growing family as we expand our business. For more information about us, visit our global website at www.convergys.com/careers.

Team Leader (Makati)
(National Capital Reg)

* A Team leader monitors, identies and resolves performance/behavior/attendance issues using prescribed performance management techniques of subordinates.
* He will be assigned in a customer service for a cellular service provider.
* They will be responsible for monitoring TKS, personnel and payroll issues as well as conduct annual performance appraisals.
* The Team Leader maintains current employee records on direct reports, ensures training needs of subordinates, review CMS statistics on a daily basis to provide constructive feedback, modify Operations as needed to meet service level agreements under supervision of Operations Manager, resolve escalated customer issues, communicate all process and client changes to direct reports within specific timeliness and promote the use of all center communication tools.
* He is also responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements among others.

REQUIREMENTS:

* We are looking for candidates who at least completed 2 years of college
* Excellent communication skills in English
* We need candidates who are familiar with basic computer operations and software applications such as Word and Excel
* Having a previous working experience in the same position for at least 1 to 2 years
* Has an ability to guide individuals toward goal achievement using negotiation, teamwork / collaboration, motivation and staff development skills including the ability to act as a role model within the organization.
* Has an ability to demonstrate innovation and good judgment / problem solving skills when making decisions.
* Has an ability to coach, develops action plans, which maximize performance and provide effective feedback.
* Has an ability to establish a course of action for self and others to accomplish a specific goal while using appropriate resources.
* Has strong interpersonal skills and ability to think independently and follow through effectively
* Applicants should be Filipino citizens or hold relevant residence status.

Are you looking for a company that is committed to its employees? A company that is personally rewarding, yet professionally constructive? We foster an environment that attracts, develops and rewards highly effective people.
There’s more to life than work, we understand that. Caring for the health and well being of all our employees is truly important. Our benefit plans reflect this and offer our employees competitive options. We are committed to providing quality healthcare benefits that are affordable for employees and the company.
Here are some of the benefits we can offer you:
• Basic life insurance and basic accidental death and dismemberment (AD&D) insurance at no cost
• Tuition Reimbursement Plan
• Retirement Savings Plan
• Employee Stock Purchase Plan

You see, we offer more than just a job. We offer a relationship with the family that is Convergys – great benefits, award-winning people and a commitment to diversity. People and opportunity make a difference.
Grow personally and professionally. Explore the advantages of sharing your talents with Convergys.

To apply for a position in our Philippines site visit, www.convergys-msn.com, send in your updated resume through jobsph@convergys.com. (pooling for May 2009)

Company Name :
Convergys Corporation
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
Convergys 1 Building 6796 Ayala Ave. cor. Salcedo St. Legaspi Village Makati City 1200