With a global network of interaction centers and a highly professional staff, APAC CUSTOMER SERVICES, INC. is one of the global leading customer acquisition and customer care providers. Celebrate our past 30 years; kick off our next! We’re looking for energetic, motivated people to join our team.

Quality Analyst (Leyte)
(Eastern Visayas – Palo, Leyte)

Responsibilities:

* Monitors Customer Service Representatives/Telephone Service Representatives performance to ensure proper call handling and sales skills are utilized daily.
* Documents observations and provides feedback to CSR/TSR to improve areas of opportunity and reinforce positive behavior.
* Participates in client monitoring sessions.
* Maintain understanding of programs, goals, and standards as directed by clients.
* Tracks, analyzes, and communicates results of quality initiatives to management. Offer suggestions to management for improving quality on programs.
* Assist CSR/TSR by taking or making calls to maintain ratio.
* Maintains observation forms and call center monitoring database.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree in any field.
* 6 – 9 months call center experience.
* Demonstrated 97% quality score for at least 6 months preferred.
* Excellent listening skills.
* Ability to remain objective.
* Strong interpersonal, written, and oral communication skills with all levels of the organization.
* Detail oriented.
* Excellent organizational and time management skills.
* Proficient with Microsoft Office Applications (Excel, Word).
* Excellent problem solving skills.
* Full-Time positions available.
* Applicants should be Filipino citizens or hold relevant residence status.

Apac Customer Services, Inc.
Lot 1 Cyber Park Araneta Center Cubao Quezon City 1770.
Website: http://www.apaccustomerservices.com