Philippine Call Center – Jobs in the Philippines Quality Assurance Specialist (National Capital Reg – Pasig City) Responsibilities: * The primary purpose for this position is to monitor, listen, record and evaluate Customer Services Representatives’ phone calls according to the defined rules and processes. To improve customer satisfaction and to act proactively by providing instant [...]

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Transcom Asia Philippines Workforce Real Time Analyst/Coordinator (National Capital Reg – Pasig City) Responsibilities: * The successful incumbent will monitor inbound call volumes, forecast intra-day staffing requirements and recommend inbound staffing adjustments. * In addition, you will monitor real-time outbound staffing by campaign and compare to objectives, monitor floor activity to ensure maximum productivity, schedule [...]

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Transcom Asia Philippines Spanish Quality Assurance Analyst (National Capital Reg – Pasig City) Responsibilities: * •Define sub drivers and root cause of call monitoring and CSAT (where applicable document, and message accordingly. * •Document weekly recommendations to Operations Managers / Team leaders (e.g. Top 3/Bottom 3 Identifiers per campaign). * •Schedule and attend weekly meetings [...]

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Transcom Philippines French (Canadian) Speaking Quality Assurance Specialist (National Capital Reg – Pasig City) Responsibilities: * The primary purpose for this position is to monitor, listen, record and evaluate Customer Services Representatives phone calls according to the defined rules and processes. To improve customer satisfaction and to act proactively by providing instant feedback to the [...]

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Transcom Philippines Spanish Quality Assurance Analyst (National Capital Reg – Pasig City) Responsibilities: * •Define sub drivers and root cause of call monitoring and CSAT (where applicable document, and message accordingly. * •Document weekly recommendations to Operations Managers / Team leaders (e.g. Top 3/Bottom 3 Identifiers per campaign). * •Schedule and attend weekly meetings with [...]

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Transcom Asia Call Center Call Centre Manager for Operations (National Capital Reg – Pasig City) Responsibilities: * The successful incumbent will have a shared responsibility for the success of NuComm International Philippine’s 24X7 operation. * You will support, motivate and coach Employee Performance Supervisors so that all Tele-Service Representatives (TSR) have the opportunity and capability [...]

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Philippine Call Center Jobs Call Center Training & Quality Manager (National Capital Reg – Pasig City) Responsibilities: * This position requires effective leadership and efficient management skills for the following key focus areas, (additional responsibilities may be added as the needs of the business change and expand) * Communication * Ensuring regular call calibration sessions [...]

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Team Leader / Operations Supervisor (National Capital Reg – Pasig City) Responsibilities: * The successful incumbent will support, motivate and develop Tele-Service Representatives so that all TSR’s have the opportunity and capability to meet campaign minimums. You must be certified and understand client campaign objectives and be able to communicate these objectives and minimum expectations [...]

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Call Center Jobs in pasig Quality Assurance Specialist (National Capital Reg – Pasig City) Responsibilities: * The primary purpose for this position is to monitor, listen, record and evaluate Customer Services Representatives’ phone calls according to the defined rules and processes. To improve customer satisfaction and to act proactively by providing instant feedback to the [...]

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Call Center Jobs in Pasig Quality Assurance Specialist (National Capital Reg – Pasig City) Responsibilities: * The primary purpose for this position is to monitor, listen, record and evaluate Customer Services Representatives’ phone calls according to the defined rules and processes. To improve customer satisfaction and to act proactively by providing instant feedback to the [...]

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