Customer Service Representative (National Capital Reg – Mall of Asia Complex, Pasay City) Requirements: * Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree , any field. * Candidate must have at least year months call center experience ( inbound account only ) * Has strong written and verbal communication [...]

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CORPORATE – Senior Reporting Analyst Lead RESPONSIBILITIES: * Provides value added services to the TeleTech client base through the generation and analysis of operations and financial reporting. Activities include business evaluation, business analysis, business modeling and report development. REQUIREMENTS: * Previous call center or outsourcing experience * Required 3-5 years experience OSC and center operations [...]

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Lean Six Sigma Black Belt (National Capital Reg – Pasay City) Requirements: * REQUIREMENTS: * Bachelor’s/College Degree * Six Sigma Black Belt Certification is an advantage. * Lean Master Certification is desirable. * Minimum 3-5 years of progressively responsible experience in Six Sigma Methodology. * Willing to work on shifting schedule * RESPONSIBILITIES: * Analyzes, [...]

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Outbound Specialist RESPONSIBILITIES: *  Provides top-quality outbound customer service and technical assistance to all customers of the account / program. * Performs callbacks / return-calls to customers when initial calls are received during system downtimes. * Ensures that the necessary technical support processes and procedures are carried out in call-backs. * Attends to customer queries, [...]

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Customer Care Specialist (National Capital Reg – Pasay City) Requirements: * Should have at least 1 year experience in Call Center/BPO Industry. * Ability to take direction within a team setting and complete team related work * Strong written and verbal communication skills required with an emphasis on customer service. * This includes speaking with [...]

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Workforce Analyst (National Capital Reg – Pasay City) Responsibilities: * Responds to telephone inquiries and complaints using standard scripts and procedures. * Gathers information, researches/resolves inquiries and logs customer calls. * Communicates appropriate options for resolution in a timely manner. * Informs customers about services available and assesses customer needs. * Provides functional guidance, training [...]

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Customer Service Representatives and Technical Support Representatives (Pasay) (National Capital Reg) Customer Service Representative: * Responsible for providing and maintaining the highest possible standard of customer service. * Performs other related duties and assignments as required and as assigned by supervisor or manager. Technical Support Representative: * Assist customers with their issues/problems relating to their [...]

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Philippine Call Center Jobs LUZON – Regional Technology Support Associate RESPONSIBILITIES: * This is an entry level position in the technology field. This position provides basic technical end-user support to internal desktop systems; workstation setup and configuration, and routine tasks such as software/hardware upgrades. Resolves reported desktop problems related to hardware, operating systems and configuration [...]

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CORPORATE – Business Analyst (Enterprise Resource Management) RESPONSIBILITIES: * Coordinate and administer any schedule allocation necessary in eWorkforce Management, and generate staffing lines as needed prior to production dates. Review with the Business Planning Manager or Site OSC as applicable for multi-site clients. * Assist, or provide guidance for monitoring real time load balancing and [...]

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Philippine Call Center Jobs Join our world of possibilities… TeleTech has become the premier name in Customer Management Solutions by targeting the needs of our global clients and delivering the services and people they need to succeed. We have more than 40,000 employees in over 80 customer management centers in key global locations. TeleTech is [...]

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