Team Captain for Gaming Console Account RESPONSIBILITIES: * Leads and manages a team of CIAs and Sr. CIAs in the optimal execution of call center operations activities (i.e. taking calls, addressing customer issues / complaints, placing sales orders). Ensures that each team member meets / exceeds their goals and metrics on a daily, weekly, and [...]

TSR for Anti-Virus and General Spyware account to start ASAP RESPONSIBILITIES: * Responsible for responding to incoming calls (Tier 1) and for providing internal consult and escalation capability for follow-up research, resolution and call back on open issues. * Familiar with every day computer tasks such as internet navigation & basic research. * Must be [...]

  

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