Call Center Trainer (National Capital Reg) Facilitates training for employees on all aspects of client projects (new hire, progression and enhancement training) · Develops curriculum to support classroom training and alternative training · Provides feedback on existing curriculum for training improvements · Develops non-classroom communication and training materials Ø Analyze course materials and learner information [...]

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Customer Service Associate (Call Center Agent – Financial Account) (National Capital Reg) RESPONSIBILITIES: * Assisting US customers with their inquiries, complaints, etc. * Achieve full customer satisfaction and provide top-notch service REQUIREMENTS: * Candidate must possess at least a High School Diploma, Vocational Diploma / Short Course Certificate, or Bachelor’s/College Degree in any field. * [...]

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Order Releaser (National Capital Reg) Responsibilities: * Ensure that all orders are processed in a timely manner. * Verify information given by the customer in all the tools to prevent from releasing fraudulent orders. * Take inbound calls from the queue. * Make outbound calls to confirm an order. * Checks the queue’s voicemail box. [...]

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Corporate Trainers (Bacolod and Iloilo) (Western Visayas – Bacolod and Iloilo) Responsibilities: • To develop & facilitate training to ensure that call centre representatives have skills, knowledge, and motivation necessary to meet client/business requirements. Learning programs will support continuous improvement and competitive learning. • Responsible for maintaining schedule and timing of a training class including [...]

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