Overseas Call Center Jobs CALL CENTER AGENT (MALAYSIA) Requirements: * Candidate must possess at least a Vocational Diploma / Short Course Certificate or Bachelor’s/College Degree in any field. * Fresh graduates/Entry level applicants are encouraged to apply. * Full-Time positions available. * Applicants should be Filipino citizens or hold relevant residence status. MARDEL INTERNATIONAL MGT. [...]

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HSBC Global Resourcing Bilingual Associate (Spanish – English) (National Capital Reg – Quezon City) Responsibilities: * Receives customer calls in a call centre environment. Continuously provide high quality service to achieve maximum customer satisfaction within the specified Performance Level Agreements (PLA’s). Responsible for relationship building and account management while resolving customer inquiries in a professional [...]

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Transcom Asia Philippines Workforce Real Time Analyst/Coordinator (National Capital Reg – Pasig City) Responsibilities: * The successful incumbent will monitor inbound call volumes, forecast intra-day staffing requirements and recommend inbound staffing adjustments. * In addition, you will monitor real-time outbound staffing by campaign and compare to objectives, monitor floor activity to ensure maximum productivity, schedule [...]

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Stellar Global Solutions Philippines IP Relay Operators RESPONSIBILITIES: * Provide communication assistance to North American-based speech- and hearing-impaired individuals via chat protocol. REQUIREMENTS: * Very good English communication skills (including pronunciation, intonation, vocabulary, grammar, spelling, and comprehension) * Neutral/Close-to-neutral accent * Sufficient exposure to various American accents (like through audio-visual media and direct/phone interaction with [...]

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Transcom Asia Philippines Spanish Quality Assurance Analyst (National Capital Reg – Pasig City) Responsibilities: * •Define sub drivers and root cause of call monitoring and CSAT (where applicable document, and message accordingly. * •Document weekly recommendations to Operations Managers / Team leaders (e.g. Top 3/Bottom 3 Identifiers per campaign). * •Schedule and attend weekly meetings [...]

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